Privacy Policy

1. Overview

Orderably (“we,” “us,” or “our”), a product of Arias Design Studios, operates the Orderably platform at orderably.net. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read it carefully. By using Orderably, you agree to the practices described here.

2. Information We Collect

We collect information in the following ways:

Information You Provide

• Business name, contact name, email address, and phone number when your account is created
• Menu content, pricing, and business settings you enter into the platform
• Customer order data submitted through your Orderably storefront
• Payment information processed via our payment processor, Stripe (see Section 5)
• Support communications and correspondence with our team

Information Collected Automatically

• Log data including IP address, browser type, pages visited, and timestamps
• Device information such as operating system and screen resolution
• Usage analytics collected via Google Analytics (see Section 5)
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Provision, operate, and maintain your Orderably account
• Process payments and deliver order notifications
• Provide customer support and respond to inquiries
• Send transactional emails (e.g., order confirmations, account notices)
• Improve and develop the Orderably platform
• Detect and prevent fraud, abuse, or security incidents
• Comply with applicable legal obligations
• Analyze aggregate usage trends to improve our service

We do not sell your personal information to third parties.

4. Information Sharing

We share your information only in the following limited circumstances:

• Service providers: Third-party vendors who process data on our behalf (e.g., Stripe for payments, Google for analytics) under strict data processing agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
• With your consent: Any other sharing with your explicit permission

5. Third-Party Services

Stripe (Payment Processing)

We use Stripe to process payments. When you or your customers submit payment information, that data is transmitted directly to Stripe and governed by Stripe's Privacy Policy. We do not store full credit card numbers on our servers.

Google Analytics

We use Google Analytics to understand how visitors use our platform. Google Analytics collects information such as your IP address, browser type, and pages visited. You can opt out using the Google Analytics Opt-out Browser Add-on. Google's data practices are governed by Google's Privacy Policy.

Google reCAPTCHA

We use Google reCAPTCHA to protect our platform from spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Its use is governed by Google's Privacy Policy and Terms of Service.

6. Cookies

We use cookies and similar technologies to operate our service. These include:

• Essential cookies: Required for the platform to function (e.g., session authentication)
• Analytics cookies: Set by Google Analytics to track usage patterns
• Security cookies: Set by reCAPTCHA to distinguish humans from bots

You can configure your browser to refuse cookies, but doing so may limit certain functionality of the platform.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Order data is retained for a minimum of 3 years to comply with standard business record-keeping requirements. You may request deletion of your data by contacting us (see Section 11).

8. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure credential storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Orderably is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Receive a portable copy of your data

To exercise any of these rights, please contact us using the information below.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date. Your continued use of Orderably after any changes constitutes acceptance of the updated policy.